Alberta Court of Appeal wrongful dismissal decision

Michael Fitzgibbon has a good article summarizing a recent case in which the court made some very clear comments on various aspects of damage awards for wrongful dismissal on his Thoughts from a Management Lawyer blog. Its a worthwhile read. Even though I’ve used the common term “wrongful dismissal” - the court points out that there [...]

Cleaning files from hard drives

That’s the title of my Slaw post from today.  It reads as follows: Most of us realize that merely deleting a file doesn’t really remove it from the hard drive or other storage media it resides on.  (For some background on this issue see a post I wrote a while back.) Given how we use [...]

Privacy has shades of grey – but privacy settings are binary

Mathew Ingram wrote an interesting piece on Gigaom entitled Privacy is Hard Because People Change Their Minds.  From the article: “Why is privacy so hard? Sociologist Danah Boyd, who specializes in the way people use social networks, says in the latest issue of MIT’s Technology Review magazine that it’s because “the way privacy is encoded into [...]

Open data presents opportunity, pitfalls

For the London Free Press – August 30, 2010 Read this on Canoe The open data movement – the concept that certain data should be made available to everyone to use without restriction- is growing steadily in popularity. An example of open data use is the eatsure.ca London restaurant inspection score site using data from [...]

Facebook v Privacy Commissioner

David Fraser points out that the year Facebook said it needed to address privacy issues raised by the Canadian Privacy Commissioner is over, and there is speculation that the Commissioner may not be satisfied. It will indeed be interesting to see how this shakes out. Frankly, the things that Facebook does from time to time [...]

Personal, work life overlap with social media

For the London Free Press – August 23, 2010 Read this on Canoe Best Buy employee nearly fired for online video poking fun at iPhone consumers The amusing (though sprinkled with colourful language) iPhone 4 vs. HTC EVO video on YouTube almost cost the creator — a Best Buy employee — his job. The video [...]

Customer data most popular stolen item for departing workers

An article in the Out-Law News entitled Customer data most popular stolen item for departing workers, claims industry survey refers to a survey that found a significant % of workers would take electronic and customer information with them when they leave a job.   The figures should perhaps be taken with a bit of skepticism, as [...]

Customer Service – don’t cross the line into pester and peeve territory

That’s the title of my Slaw post for today.   It reads as follows. Following my customer service post last week, I had an experience on the weekend where store clerks were so intrusive that it was annoying.  So much so that it makes me wonder if I want to go back to that store again.  [...]

While copyright collectives help, royalties issue muddy

For the London Free Press – August 16, 2010 Read this on Canoe [UPDATE: Also take a look at this related Techdirt post entitled The Insanity Of Music Licensing: In One Single Graphic ] Radio royalties are complex. On July 9, 2010, the Copyright Board of Canada issued its long-awaited Commercial Radio tariff and reasons. [...]

Customer wifi easy to set up – but make sure its secure

There is a growing trend for places like restaurants and retail stores to provide free wifi access for customers.  Its easy to set up – just plug a wifi router in to your internet modem, right?  Not quite.  It is important to set it up and maintain it so it is properly protected by a [...]